Leaders often face the dilemma: Is it better to promote internally or hire externally? During the early growth phase, this question becomes even more important because of inevitable conflict between maintaining internal culture vs. hiring someone from outside to fulfil certain skill requirements. This decision eventually is driven by the ability to mentor newly promoted employees using the right training programs, and sufficient leadership time. It also depends on the organizational situation and if there is enough room for failure or not. Once the decision is taken, the immediate next question is whether it will help the company in the long run?
There are obvious pros and cons associated with both the approaches. Internal movers have longer experience within the firm and they are more likely to be ambassadors of the firm culture and have already acquired important firm-specific skills that new hires will lack. New hires on the other hand bring in a desired skillset due to prior experience, fresh perspective and insights from other companies/industries. In general, internal promotions sends out a better signal to its employees about abundant growth opportunities in the company, but on the other hand requires strong training process in place to help promoted employees acquire specific skills required to be successful in the new role.
According to Wharton management professor Matthew Bidwell, in his research paper titled Paying More to Get Less: The Effects of External Hiring versus Internal Mobility (pdf), “External hires” get significantly lower performance evaluations for their first two years on the job than do internal workers who are promoted into similar jobs. They also have higher exit rates, and they are paid “substantially more.” About 18% to 20% more. On the plus side for these external hires, if they stay beyond two years, they get promoted faster than do those who are promoted internally .This behaviour to some extent can be explained using human psychology. Internal hires generally have better knowledge about existing processes and also in general have better rapport with leaders. On the other hand, external hires take some time to learn new processes, prove themselves and eventually build rapport with leaders. Exit rates are also on the higher side for external hires because there is generally less acceptance for failure in case of lack of rapport.
Overall, external hiring has grown much more frequent since the early 1980s, especially for experienced high level positions and especially in larger organizations. “It used to be that smaller organizations always preferred external hires due to lack of internal talent while big ones focused more on internal mobility. But now the pendulum has shifted towards external hiring and away from internal mobility for large organizations as well.
What is the specific situation in your company? Let’s specifically look at sales positions. Analysis on performance of salespeople based on actual sales can be of immense help to take better decisions in the future. For example, let’s look at the sales performance for one particular role divided into internally promoted reps vs. external hires. Let’s assume that the incentive for a sales rep is based on their monthly revenue quota achievement. Performance can be differentiated / analysed using various metrics and visualizations.
Fig 1: Average quota achievement across months in new role
The above graph helps us understand the initial performance level of internal hires vs external hires in the new role . From the graph, we can observe that initial quota achievement % for the internal hires is better than the external hires, while the external hires starts catching up around nine months into their new role. When doing such analysis it would be better that you consider atleast 2 years of data so that we get a decent sample size to gauge the trend.
Fig 2: Retention rate in the new role across months
As it is visible from the above graph, retention rate of external hires on an average is higher in the first year in role than the internal hires. This stands to reason as newly hired employees have a reluctance to quit within the first year of their new jobs. Starting 18 months however, external hires probably start leaving faster due to various reasons such as work culture differences, inability to meet quotas, and general differences with leaders, etc.
Fig 3: % of promotions from internal hire and external hire groups over time
The above graph analyzes the promotion behaviour across the 2 groups. From the visual, observe that internal hires continue to fare better till about 2 years. After which the external hire group tend to do better.
By comparing retention rate and promotion analysis together, we can understand if the money spent on hiring externally is justified by the number of leaders produced from external hires.
This blogpost illustrates the approach using sales performance analyses rather than using performance evaluation which may have some induced human bias element (mostly in favour of the internal hires). There are various other metrics which can be used over time such as historical performance data to understand the impact of hiring decisions.
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