Eric — AI Voice Concierge Home - Incentius - Enable Digital Transformation [![Logo](/img_astro/incentius-logo.svg)](/) Solutions About [Case Studies](/portfolio/) [Blogs](/blog-posts/) [Career](http://aurochs.freshteam.com/jobs) Open main menu ![Menu icon](/img_astro/menu1.png) [Get In Touch](/contact/) Solutions [![](/img_astro/generative-black.svg) ![](/img_astro/brain-green.svg) Voice AI](/voice-ai/) [![](/img_astro/product-development-black.svg) ![](/img_astro/product-development.svg) Product Development](/product-engineering/) [![](/img_astro/generative-black.svg) ![](/img_astro/brain-green.svg) Generative AI](/generative-ai/) [![](/img_astro/data-black.svg) ![](/img_astro/database-green.svg) Data Engineering](/data-engineering/) [![](/img_astro/mvp-black.svg) ![](/img_astro/rocket-green.svg) Data & Analytics](/data-analytics/) [![](/img_astro/cloud-black.svg) ![](/img_astro/computing-green.svg) DevOps & CloudOps](/devops-and-cloudops/) About Us [![](/img_astro/product-black.svg) ![](/img_astro/product-green.svg) About Us](/about-us/) [![](/img_astro/team_black.svg) ![](/img_astro/team_green.svg) Team](/team/) Solutions ![](/img_astro/dropdown-arr.svg) [ ![](/img_astro/generative-black.svg) Voice AI ](/voice-ai/)[ ![](/img_astro/product-development-black.svg) Product Development ](/product-engineering/)[ ![](/img_astro/generative-black.svg) Generative AI ](/generative-ai/)[ ![](/img_astro/data-black.svg) Data Engineering ](/data-engineering/)[ ![](/img_astro/mvp-black.svg) Data & Analytics ](/data-analytics/)[ ![](/img_astro/cloud-black.svg) DevOps & CloudOps ](/devops-and-cloudops/) [Blogs](/blog-posts/) About ![](/img_astro/dropdown-arr.svg) [ ![](/img_astro/product-black.svg) About Us ](/about-us/)[ ![](/img_astro/team_black.svg) Team ](/team/) [Case Studies](/portfolio/) [Career](http://aurochs.freshteam.com/jobs) [Get In Touch](/contact/) AI Agent # Eric ## The Real-Time Voice Concierge Eric is a low-latency voice agent for dining concierge calls — guests speak naturally, Eric responds in real time, captures preferences, and writes the reservation through a live API. Built on Pipecat WebRTC and Gemini Live. [Request a Demo](/contact/) ## What Eric Does Voice changes the rules — guests interrupt, pause, and switch topics mid-sentence. Eric is engineered for that messiness from the ground up. ### Real-Time Speech ### Interruption Handling ### Noise-Resilient Audio ### Date / Time Resolution ### Live API Booking ## Meet Eric Eric is a voice concierge for fine dining — fielding calls from hotel guests, taking new reservations, and updating existing ones by phone number. Polished, articulate, and fast. ### Persona & Tone Refined, warm, and adaptive — Eric matches each guest's pace and formality, with thoughtful pauses for natural rhythm. * ✓ Short, conversational responses (1-2 sentences) * ✓ Asks one detail at a time, never piles on * ✓ Adapts formality to the guest * ✓ Confirms summary before any booking action ### What It Does on a Call The same workflow as a great human host — only available 24/7 across every channel. * ✓ Take new reservations * ✓ Look up & update existing bookings by phone * ✓ Capture allergies, occasions, special requests * ✓ Detect idle calls and gently re-engage ## Talk with Eric Tap Connect, allow microphone access, and speak naturally — Eric responds in real time over WebRTC. Try changing a booking, or making a new one. Concierge Line Eric · Private Dining E Idle Tap Connect to begin your call. Connect End End-to-end WebRTC · Pipecat · Gemini Live ## How Eric is Built A unified speech-to-speech pipeline. No separate STT and TTS hops — Gemini Live handles audio in and audio out, which is what makes the latency feel human. ### Pipecat WebRTC Browser-to-server audio over WebRTC with Silero VAD and optional RNNoise filtering for noisy environments. ### Gemini Live Speech-to-speech in a single model — no separate STT, LLM, and TTS chain to introduce latency. ### Live Booking API Function calls from the model hit your reservation service directly — create, fetch, update by phone. ## What Makes Voice Hard The demo polish is easy. Production-grade voice is about the things you don't see in a demo video. ### Sub-second Round Trips Even a 700 ms gap feels broken on a phone call. Eric's pipeline minimises hops to keep turn-taking natural. ### Barge-In & Interruptions When the guest cuts in, Eric stops talking immediately — and gracefully picks up the new topic without losing context. ### Idle & Half-Sentences Voice has hesitations and trail-offs. Eric distinguishes a thinking pause from a finished turn — and re-engages politely if the guest goes quiet. ### Mutating Real-World State A confirmed booking is a side-effect on a live system. Eric only writes after explicit verbal confirmation — no auto-bookings on partial intent. ## Where It Fits ### Hotels & Resorts Dining concierge, room service, and inbound front-desk overflow. ### Restaurants Inbound reservation calls without tying up the host stand. ### Healthcare Appointment booking and rescheduling by phone, after hours. ### Customer Support Tier-1 voice support that hands off cleanly when it should. ## Explore other AI agents ### Lumière — Restaurant Concierge ### Aria — Real Estate Agent ### Document Extraction ### GTM Engine ## We use cookies We use cookies to improve site. Some cookies are necessary for our website and services to function properly. Other cookies are optional and help personalize your experience, including advertising and analytics.You can consent to all cookies or decline all optional cookies. Without a selection, our default cookie settings will apply. I agree I decline [![logo](/img_astro/logo.svg)](/) Incentius is a technology and professional services company providing analytics, operations and product engineering services. [![facebook](/img_astro/facebook.svg)](https://www.facebook.com/Incentius/)[![twitter](/img_astro/twitter.svg) ](https://x.com/incentius/)[![linkedin](/img_astro/linkedin.svg)](https://www.linkedin.com/company/incentius/posts/?feedView=all) ![location](/img_astro/pin.svg) Office No.201B, 2nd Floor, Beta-1, Giga Space IT Park, Viman Nagar, Pune - 411014, Maharashtra, India ![email](/img_astro/message-icon.svg) info@incentius.com ![phone](/img_astro/telephone.svg) +1 (302) 415 3208 ![](/img_astro/secure-footer.svg) ![](/img_astro/secure-footer-mobile.svg) * Solutions * [Voice AI](/voice-ai/) * [Generative AI](/generative-ai/) * [Data Engineering](/data-engineering/) * [Product Development](/product-engineering/) * [Data & Analytics](/data-analytics/) * [DevOps & CloudOps](/devops-and-cloudops/) * [UI/UX Design](/ui-ux-design/) * Recent Blog * [Medallion Architecture in Practice: Six Layers, One Source of Truth](/blog-posts/medallion-architecture-in-practice-six-layers-one-source-of-truth/) * ["Document later" is how teams say "document never"](/blog-posts/document-later-is-how-teams-say-document-never/) * [Your Business & AI - What It Actually Means for You](/blog-posts/your-business-ai-what-it-actually-means-for-you/) * [How Internal Agent-Built Software Reduced Our SaaS Dependency](/blog-posts/how-internal-agent-built-software-reduced-our-saas-dependency/) * [MarkItDown: A Powerful Utility for File Conversion to Markdown](/blog-posts/markitdown-a-powerful-utility-for-file-conversion-to-markdown/) * [Python 3.14: A Game-Changing Release for Modern Development](/blog-posts/python-314-a-game-changing-release-for-modern-development/) * [Building a RESTful Blog API with Flask and Swagger: A Complete Guide to Streamlined API Development](/blog-posts/building-a-restful-blog-api-with-flask-and-swagger-a-complete-guide-to-streamlined-api-development/) * [Tailwind CSS 4.0 vs 3.x: What Changed and How We Implemented It](/blog-posts/tailwind-css-40-vs-3x-what-changed-and-how-we-implemented-it/) * [The Future of AI: What to Expect in the Next 5 Years](/blog-posts/the-future-of-ai-what-to-expect-in-the-next-5-years/) * Menu * [About](/about-us/) * [Blog](/blog-posts/) * [Career](http://aurochs.freshteam.com/jobs) * [Case Studies](/portfolio/) * [For Startups](/startups/) * [Let's Talk](/contact/) © Copyright 2025 Incentius [Request Site](/) [Terms and Conditions](/) [Privacy Policy](/privacy-policy/)