Lumière — AI Restaurant Concierge Home - Incentius - Enable Digital Transformation [![Logo](/img_astro/incentius-logo.svg)](/) Solutions About [Case Studies](/portfolio/) [Blogs](/blog-posts/) [Career](http://aurochs.freshteam.com/jobs) Open main menu ![Menu icon](/img_astro/menu1.png) [Get In Touch](/contact/) Solutions [![](/img_astro/generative-black.svg) ![](/img_astro/brain-green.svg) Voice AI](/voice-ai/) [![](/img_astro/product-development-black.svg) ![](/img_astro/product-development.svg) Product Development](/product-engineering/) [![](/img_astro/generative-black.svg) ![](/img_astro/brain-green.svg) Generative AI](/generative-ai/) [![](/img_astro/data-black.svg) ![](/img_astro/database-green.svg) Data Engineering](/data-engineering/) [![](/img_astro/mvp-black.svg) ![](/img_astro/rocket-green.svg) Data & Analytics](/data-analytics/) [![](/img_astro/cloud-black.svg) ![](/img_astro/computing-green.svg) DevOps & CloudOps](/devops-and-cloudops/) About Us [![](/img_astro/product-black.svg) ![](/img_astro/product-green.svg) About Us](/about-us/) [![](/img_astro/team_black.svg) ![](/img_astro/team_green.svg) Team](/team/) Solutions ![](/img_astro/dropdown-arr.svg) [ ![](/img_astro/generative-black.svg) Voice AI ](/voice-ai/)[ ![](/img_astro/product-development-black.svg) Product Development ](/product-engineering/)[ ![](/img_astro/generative-black.svg) Generative AI ](/generative-ai/)[ ![](/img_astro/data-black.svg) Data Engineering ](/data-engineering/)[ ![](/img_astro/mvp-black.svg) Data & Analytics ](/data-analytics/)[ ![](/img_astro/cloud-black.svg) DevOps & CloudOps ](/devops-and-cloudops/) [Blogs](/blog-posts/) About ![](/img_astro/dropdown-arr.svg) [ ![](/img_astro/product-black.svg) About Us ](/about-us/)[ ![](/img_astro/team_black.svg) Team ](/team/) [Case Studies](/portfolio/) [Career](http://aurochs.freshteam.com/jobs) [Get In Touch](/contact/) AI Agent # Lumière ## The AI Concierge for Fine Dining Lumière is a chat-based concierge agent that takes reservations the way a five-star maître d' would. It carries a real conversation, remembers guest preferences, resolves natural language dates, and writes a confirmed booking to your reservation system. [Request a Demo](/contact/) ## What Lumière Does Restaurant reservations are not a form-fill problem. They are a conversation about preferences, occasions, and timing. Lumière is built around that conversation, then closes the loop by writing a real booking. ### Take New Reservations ### Capture Preferences ### Resolve Relative Dates ### Hold Guest Memory ### Write to Booking System ## Meet Lumière Lumière is the dedicated concierge at _The Obsidian Table_, our reference fine-dining demo. The persona, tone, and rules are tuned for the venue — and the same engine can be configured for any restaurant brand. ### Persona & Tone Polished, warm, and attentive. Lumière speaks like a refined host — never robotic, never pushy — and adapts to the guest's style across the conversation. * ✓ Courteous, in-character vocabulary * ✓ Acknowledges multiple details in one turn * ✓ Builds rapport with returning guests * ✓ Stays on-brand throughout the booking ### What It Captures Lumière collects every detail the host stand needs — naturally, across the conversation, and only confirms the booking once the guest checks the summary. * ✓ Name & mobile number * ✓ Date, time & party size * ✓ Allergies, seating preference, occasion * ✓ Special requests (wines, flowers, etc.) ## Lumière in Action A real exchange between a guest and Lumière — handling an anniversary booking with allergies and a champagne pre-order in one flow. The Obsidian Table — Anniversary Reservation Lumière · AI Restaurant Concierge Guest “Hi, I’d like a table for four next Saturday. We’re celebrating an anniversary and one of us has a nut allergy.” Lumière “What a lovely occasion. We’d be honoured to host you on Saturday — that would be the 9th. Would you prefer a window-side table or our intimate Main Dining Room? And what time suits you?” Guest “Window-side, 8 pm. Could you also arrange a small floral piece for the table?” Lumière “Of course. May I have a name and mobile number for the reservation?” Guest “Sarah Mitchell — 555-0142.” Lumière “Thank you, Ms. Mitchell. May I confirm: a window-side table for four on Saturday 9th at 8:00 PM, with a nut-allergy note for the kitchen and a floral arrangement for the table — for an anniversary celebration. Shall I secure this?” Guest “Yes, please confirm.” Lumière “It is my pleasure. Your reservation is confirmed — confirmation number 1042. We very much look forward to celebrating with you.” ## Under the Hood A practical, production-grade chat agent built on durable foundations — not a wrapper around a single prompt. ### Agno + Gemini A streaming agent runtime with structured tools, persistent memory, and conversation history baked in. ### Tool-Driven Booking `create_reservation` and `get_current_time` tools turn the chat into structured data — and only run after explicit confirmation. ### Per-Guest Memory Returning guests are recognised. Past preferences inform future recommendations without re-asking. ## Where It Fits ### Fine Dining Reservations that respect the brand voice and capture every special-occasion detail. ### Hotels In-property restaurant bookings without tying up the front desk. ### Private Clubs Member bookings with on-file preferences and bespoke service notes. ### Hospitality Groups One booking engine across multiple venues, each with its own personality. ## Explore other AI agents ### Aria — Real Estate Agent ### Eric — Voice Concierge ### Document Extraction ### GTM Engine ## We use cookies We use cookies to improve site. Some cookies are necessary for our website and services to function properly. Other cookies are optional and help personalize your experience, including advertising and analytics.You can consent to all cookies or decline all optional cookies. Without a selection, our default cookie settings will apply. 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